The second-hand marketplace Shoppers Share Frustration About Sizing Changes
Members of the platform have expressed outrage due to a modification that led to products showing incorrect sizing.
This online marketplace has altered its measurement guidelines for female and kids' apparel but did not contact all shoppers about the modification.
Digital Channels Reaction
Many shoppers and sellers are expressing on platforms saying Vinted listings now show a different size category compared to what was initially listed because of the remapping.
Vinted explained the revised method more closely matches similar services.
They have suggested members to examine their items and update the measurements by hand when needed, causing user dissatisfaction.
Size Classification Updates
Previously, the sizing featured a single numeric size and a letter, like S/8 or M/10.
The revised method features an alphabetical indicator and numerical range such as S/UK 8-10.
For certain items, the size labels have been reassigned - like an L measurement was previously a 12 but is now a UK 16-18.
User Stories
Frankie Bridger, who creates plus-size fashion videos, said the change "makes both selling and buying harder".
"Rarely do manufacturers list XL as sizes 20-22," as the platform currently indicates.
Stephanie Gallen, from Glasgow, explained products she uploaded featuring size 14 markings were appearing on the platform as larger sizing 20-22.
"Should someone sized 20-22 purchase these they will likely be quite upset," she stated.
Required Changes
A different user, located in England, stated she felt frustrated because the modification necessitated personal updates the sizes on "every single listing".
"For me this is particularly frustrating, since I have chronic health issues and selling on Vinted has been paramount for me since losing part of my income," she said.
Service Background
The service features exceeding 100 million shoppers, including 18 million in the UK.
It has become a favored option versus similar marketplaces including eBay and Depop.
This represents another occasion that an unexpected update within the service has received backlash: last year, the platform withdrew an update to its shipping options after backlash from users.
